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International roaming - India

March 25, 2015, 10:42 pm
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Hi,

 

I am using T mobile Samsung S5 with Simple choice plan but not able to get data when I am on a trip to India. I have been told international data is free with simple choice plans. I was on simple starter plan when I was leaving US, and changed my plan to simple choice when in reached India by calling the customer care only because international data is available on this plan. Using India sim is not an option for me. T-,obile has tie-up with which Indian carrier to enable roaming in India?

 

Would appreciate any thoughts on how to get the data to work? Any setting that is necessary to get this working?

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Change Caller ID Name on my Number?

March 25, 2015, 10:58 pm
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Hello,

 

I like to get the name related to my phone number changed to something else, the name currently being wireless caller IA which comes up on any landline caller ID. I've already asked the tmobile support staff a few times to change it but it seems despite them saying they can change it, they can not. 

 

Anyone here know who I need to contact to get it changed?

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Re: 5.0 update S5 having too many issues

March 26, 2015, 8:14 pm
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Re: I can hear the person calling me, but person I am talking to tells me it is hard to hear my voice. Advice?

March 26, 2015, 8:15 pm
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I have the same problem. Doesn't matter if I am on wi-fi or mobile network and it happens everywhere.  Didn't start until about 6 months ago.  My family calls me on my landline because they cannot understand me on my cell.  I can heard them just fine.  Would be nice if there was a fix. 

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Re: I can hear the person calling me, but person I am talking to tells me it is hard to hear my voice. Advice?

March 26, 2015, 8:25 pm
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You can boost the audio gain, but it requires root access, will not be supported by T-Mobile, and will void your warranty.

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Re: Tablet Dead After Lollipop update!

March 26, 2015, 9:08 pm
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I cannot unlock bootloader it hangs at the erasing user data part.

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Re: Tablet Dead After Lollipop update!

March 26, 2015, 9:09 pm
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How did you fix it? Please let me know. Thanks!

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Re: Lollipop 5.1 update?

March 26, 2015, 9:56 pm
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Re: Tablet Dead After Lollipop update!

March 26, 2015, 9:58 pm
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It should take a while to do so.  Are you sure it's hanging?  Just leave it plugged in and wait.  I believe it took me 15 minutes before it reset.

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Re: Note 4 Camera Focus Issue

March 26, 2015, 10:28 pm
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switching old phone number

March 26, 2015, 11:18 pm
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how do i switch my old phone # from at&t to my new iphone 6 with t mobile?

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Re: Very slow internet speed

March 26, 2015, 11:49 pm
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I just got a call from t-mobile upper management which told me that they follow on my complaint about issue on my slow internet. he will give me a call on Wednesday to follow up my issue.

 

Hello Jackie,

 

Thank you again for your time and patience and look forward to following up with you soon.

 

 

Kimo Cuales

Executive Response
Office of the President/CEO

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Re: Lumia 521

March 27, 2015, 8:06 pm
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Your PC should detect and offer to download and install Windows Phone app for desktop when you plug in your phone.

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Re: mobile hotspot data plan help

March 27, 2015, 8:09 pm
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I can't answer - but since a lot of possible plans come "regular" (aka POSTpaid) and PREpaid - you should tell us if you are looking at POST of PRE plans.  The fact you state you'll be making late payments from time to time probably means you expect to qualify for a regular plan.   Not sure how TM deals w. late payments, especially on new accounts.    W. prepay you'd be cut off until acct. is paid.

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Re: switching from ATT to TMobile questions?

March 27, 2015, 8:09 pm
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lilmikey201 wrote:

 

thanks!

my bill cycle actually ends tomorrow the 28th

so would i start porting my number tomorrow?

 

When you port a #, you are essentially ending service on the previous provider. Thus, unless you're ready and willing to have AT&T assess an Early Termination Fee, you will have to wait until after your contract ends to port your #.

 

If it were me, I'd start service on T-Mobile around the time that your contract ends & test the network for about a week. If the T-Mobile service works well for you, port your # during the last week of your next billing cycle (around April 21st or so). Porting usually takes a matter of hours, but can take a couple of days on rare occasions. Therefore, you want to allow a window of a few days for the port to complete before your April - May billing cycle begins.

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Re: Official Samsung Galaxy S 6 Order Thread

March 27, 2015, 9:02 pm
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I'm gonna hop on this s6 train ordered a white 64 s6 and have a date of the 30th for delivery. I even see we have a launch day update too. Bye bye s5.

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Re: Official Samsung Galaxy S 6 Order Thread

March 27, 2015, 9:10 pm
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I'm sticking with my S3 in order to retain my "where is my lollipop" bi*ching rights

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Soft Bricked OneTouch Evolve

March 27, 2015, 9:37 pm
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My phone boots up but is stuck on the "onetouch Evolve" logo(but i can access recovery mode). I have tried everything! master-reset, installing custom recovery(i used the recovery for onetouch 5020X since for this device is not available) and tried rooting using ADB sideload.(it says installation aborted. i guess these zips are probably unsigned). installing zips from sdcard doesnt work either. i suspect the issue is with this stock recovery.

 

I have tried using SPflash tool but the pc drivers for this device MT65xx install correctly but the system says they cannot start.

And since T-mobile does not provide software updates for this device, i really dont know what to do. Atleast provide working drivers or a compatible TWRP or CWM recovery and i can manage from there on. is there an update tool available for this device that i dont know of? please let me know....

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Any fix for Bluetooth crashes in 4.3 (T889UVUCMK7)?

March 27, 2015, 9:41 pm
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The latest software update to 4.3 (T889UVUCMK7) seems to make the Note II subject to bug #67272 (https://code.google.com/p/android/issues/detail?id=67272). This means that once the phone has encountered (e.g. in a car stopped next to you, in a mall, etc; no pairing is necessary) more than 1990 different Bluetooth devices, the Bluetooth service is crashing and restarting whenever a new Bluetooth device is nearby. Often this is accompanied by repeated "Unfortunately, Bluetooth Share has Stopped" error messages. This makes Bluetooth unusable, lets the phone get rather hot, and the battery drains quickly. It took me about 2 months after updating my Note II to 4.3 to reach this state.

 

As far as I can tell, this can only be fixed by either doing a factory reset, or by rooting the phone and manually editing the xml file that triggers the bug. Neither is a permanent solution because the bug will reoccur whenever 1990 Bluetooth devices have been encountered. There's an app (BLE Crash Resolver) that tries to circumvent this problem, but it doesn't seem to work on the Note II.

 

This is a serious issue in the latest update available for the Note II. What are the plans to fix this for T-mobile's Note II users? On what timescale?

 

Until a fix becomes available, is it possible to downgrade the Note II back to an earlier OS version that doesn't suffer from this bug?

 

Thanks!

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Promotion make permanent

March 27, 2015, 10:02 pm
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UN-Carrier 9.0 said promotion for 4 lines $100 2.5gb each line is now permanent but as I go into tmobile website it still showed the data will revert back to 1gb in 2016.

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