Hi2All!
I am new here and need your help very much!
So my friend gifted a phone which is locked!
I am outside the USA and can't use on any network.
This is imei number 013988002013796
I checked carrier is : Retail EasyPay Device Policy
Device IPhone 5S
So is it T-Mobile ?? Can I unlock it ?
Please help me !!!
This was very helpful. I have spent hours on. Here trying to upload a photo lol
Pluh-leeeze!!
We've had this complaint on this forum countless times. Google and the phone manufacturers develop the updates. TMO just tests new firmwares before they are released & overall have very little to do with the process. There are developers on this forum who have confirmed this (countless times, as I said before).
Perhaps T-Force can give you a sweet apology.
As we all know android 5.0 and 5.1 Lollipop has came out and soon to be 5.2 Lollipop, What device should T-Mobile Update First or what is the Device you think should be updated before anyone else? I Think They Should Update the newest devices first followed by the older devices determined by price, so What do you Think T-Mobile Should Update First?
Countless times?... Yet no resolution and no reasonable explanation of why KitKat hasn't been pushed to these SG phones... Why have only 3 phone models of the dozens produced by Samsung, been blacklisted as incompatible with the Google Wallet protocol... All I want to know is why.
Is there even one solid reason why the Galaxy Light cannot get KitKat?... and even with the requisite 4.4+ then what would still render it incompatible with tap and pay in Goolge Wallet? Just solid answers, that's all.
Everybody wants to pass the buck... The developers haven't provided it... The carrier has blocked the capability... The manufacturer is supposed to provide the update... Fingers pointing everywhere, but no one saying what the problem is... Just buy our newer/bigger/more expensive phone and everything will be okay... ugh :-(
LGG3 please. I'm so tired of waiting for this update.
I have found the real solution!!!!! It's a default APN issue.
501 5.5.4 invalid address
Problem - can't send email over data. Must have wifi
Reason - tmobile sets up every phone to connect to their Access Point Name (APN) / aka servers. They set all our phones to work with Apache servers which are all Ipv6 formated but My company uses Outlook on an Ipv4 server.
Solution - (on android)
1. go to "settings>connections>more networks>mobile networks>access point names"
2. click the menu button (or the three buttons in the top right)
3. click "create new"
4. Make sure everything matches the default tmobile setup except for IPv4;
Name
T-Mobile US LTE
APN
fast.t-mobile.com
Proxy
Not set
Port
Not set
Username
Not set
Password
Not set
Server
Not set
MMSC
http://mms.msg.eng.t-mobile.com/mms/wapencMultimedia message proxy
Not set
Multimedia message port
Not set
MCC
310
MNC
260
Authentication type
Not set
APN type
default, supl, mms
APN protocol
IPv4
APN roaming protocol
IPv4Bearer
Unspecified
Mobile virtual network operator type
None
Mobile virtual network operator value
Not set
5. Save, select the APN you just created and restart the phone. Viola!!!!! Connected!!!!!
Happy solutions!!! I couldn't find an answer anywhere online and I feel like a hero now.
I try to view videos on either facebook or instagram and the video itself will play but the sound, however, will not work. My media volume is turned up relatively high so i should be able to hear it. And when i go to the music i have on my phone that works.
Ok. I have Lollipop running on LG G3 D851 Black phone. I used the LG Mobile support tool to do that.
LG Help: Product Support and Troubleshooting | LG USA last section
First thing is that the tool only allows the update of D851BK - Black version. Does not allow the update of the white version which is D851WH. Heaven knows why as it is just a color change but whatever!
Once you download the B2CAppSetup.exe app from LG and install it in your computer, as soon as you connect your phone it opens something like a Applet which then run some tests. Even for me while checking was in progress, it said "Update Available", but as soon as the control came back to me, it said, "You have the latest version".
This moment, I went to the menu and chose "Update Recovery". It downloaded a 1.2 GB file within 6 minutes,rebooted the phone and did a firmware update followed by another reboot and then "Optimizing all of my 224 apps" to use ART. 7 minutes to get to the Optimization screen and about 5 min to throw the new home screen....
Then the LG Apps needed an update for the new OS and all were downloaded and updated.
I am now able to use the phone....Though I have not called yet ;-D [too late to test those features]
Pros :
Lollipop G3 looks more polished than Kitkat G3.
Moving across home screens feel smoother.
Card interface of all opened Apps looks cool. Scrolling through them is fast compared to the old.
Notifications look simple and more catchy on eyes
Cons:
Phone does get hot easily. Esp on the back button you really feel it. And i
I got a "Wi Fi Calling Error:ER05 Invalid SIM" message with a red notification on the notifier section. Need to go TMo store or 611 to resolve the error.
On screen control button look more comical compared to the KK counterpart
CLEAR button for notification is at the bottom rather than the top [my preference]
Google Play services Agreement. The most f***ing piece of s**t ever to encounter. It will notify itself and ask me to Activate but just keep on doing nothing. I had to reboot the phone 3 times to make sure that it downloads and updates itself completely.
Other apps that need to be updated like Facebook, my bank app took more time to update than usual.
Overall I have to test tomorrow and see how it performs day time stuff. And see about the battery life.
If anyone wants to test drive this you can.....
I have found that this bug seems to be related to WiFi. After charging my phone completely, restarting, and turning off WiFi I did not experience any extra battery drain from Cell Standby until I turned WiFi back on.
Hello Alissa,
Thanks for replying.I will try the way you suggest.
Thank you.
I Just got this "new" great phone overnight and my parents had to spend $150 just to get it. Now its malfunctioning and i haven't been able to use it for anything else. Is there anyway my parents can get there money back and I can send this back. In stuck right now on my old phone that got dropped in the hot tub and on the concrete and its working better than the other phone. If we don't get our money back im pretty sure my parents will leave t-mobile. Is there anyway I can send the phone I got back in? I'm going to have to spend $79 to get this one fixed but it behaves much better than the new one.
Normally I would not cry but my parents bought this For me after I accidentally broke this one and I'm about to cry because I made them spend $150 to get the refurbnished one thats horrible. Please help me. I'm in tears because I feel so bad.
Good evening, I have a question, why on the website, not an option for me, live chat ?. I only comes in white box, and I am very shy and so I have not checked.
But overall I take care to know is how to unlock my computer if this if you meet all the requirements.
sorry for my english, i can´t speak very well
I know quite well how a phone update is created, so let me explain:
Step 1. Google creates OS. The OS does NOT include: drivers (radio driver, S Pen driver, etc. It may include some basic drivers, but definitely not all drivers since each phone is different). It does NOT include: manufacturer customization (TouchWiz, Sense, etc.) or carrier -specific apps (visual voicemail, etc.).
Step 2. Manufacturer adds drivers and customization. The drivers will be slightly different for each variants of the same model. For example, T-Mobile Note 4 and Verizon Note 4 need different radio driver because one is GSM, and the other is CDMA. T-Mobile and AT&T have very similar radio technologies (GSM/WCDMA/LTE) and the drivers should be very very similar, if not exactly the same. I suspect they actually have the same radio chips and same drivers, but may need some tweak to work better in each network. Also, the radio drivers are probably provided by Qualcomm. Other drivers (GPS, S Pen) should be exactly the same.
Step 3. Carrier gives their APKs to manufacturer so they can be integrated into the ROM. It's possible that the carrier has in-house team to develop the bloatware, or they may out source the development. Either way, the carrier lacks expertise/resources/access to do the integration directly. Note that some apps, like Wi-Fi Calling, may need deeper integration than simply installing the APK.
Samsung probably has one team working on both AT&T and T-Mobile Note 4 updates, because they are so similar that having one team is the most efficient way (both time and money). In fact, if carriers don't require branding difference (like the logo and boot animation) and built-in apps, Samsung could just release one phone for both AT&T and T-Mobile. Of course, there may be different team members or even sub-teams working on the differences (like built-in apps), but the vast majority of the update is the same, and it's unlikely that Samsung started working on the T-Mobile update much later than the AT&T update.
So, what delays the T-Mobile update? OS is the same, drivers are (almost) the same, manufacturer customization is the same, Samsung update team is probably the same, the only difference is the T-Mobile apps. Possible reasons:
1. T-Mobile gave APKs to Samsung pretty late
2. T-Mobile's APKs are buggy
3. T-Mobile's APKs are not fully compatible with Lollipop + 2K display
4. T-Mobile's internal testing of Note 4 is delayed for some reason, but they still leave the update state in "Manufacturer Development" so they won't take the blame.
And other T-Mobile related reasons...
Dear T-Mobile, your comment?
Hi i have this situation. Around 3 months ago i sold my iphone to this person he picked up the phone at my place. Right well 2 days ago he comes knocking at my door telling me That the phone got blacklisted (lost) and asking for His Money back and threaten to sue me and a lot of BS so i ended up giving the money back because he was getting a little agressive OKAY The Thing Is That the iPhone is ATT factory unlocked and out of contract cuz i bought it full price and ask att to unlock it i have the email with the confirmation to prove it. The iphone was never used on tmobile before he bought it i called att and ask what was going on and they told me to contact tmobile and ask why is the phone is blocked by tmobile and clean on att . . And i want to know if theres any way the guy report it lost and ask the insurance for a new device and can you do something about this like unblock my phone . Please help. Plus Isn't illegal what he did????
T-Mobile can't blacklist a device that isn't theirs. The AT&T rep probably tried to get you off the phone.
I was thinking the same thing. But the phone works perfectly with att sim card . But when i use a tmobile sim it says no service and i use a working tmobile sim
And what if i sold a legit paid off phone and the buyer returns it . Blocked later . But i didn't report it
I recently upgraded a phone on my account to the LG G2. The price quoted before was not the what was honored. I chatted and called customer service but they didn't seem to understand me without being able to see the screen shot. How can I send a picture/screen shot?
Did you try checking the APN? There is no way for T-Mobile to block an IMEI that isn't in their system and that isn't sold by them. If you have everything checked out you should be able to go to Apple and get a replacement from them. Make sure you have all the receipts and documents showing you got it unlocked. Are you sure you got it unlocked and did the whole iTunes process?