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Re: Samsung Galaxy Note Pro 12.2 on T-Mobile

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I love Tmobile and I have converted every single person I know around me from close friends to my father in law and got them to@@@ switch to Tmobile. But there is only one thing bugging me, and that is the fact that they don't have the note 12.2 pro yet!

I literally  check every 3 or 4 days to see if there is anything new about note 12 on Tmobile or not and every single time I land here on this post. You can't even press the like button unless you're signed up with Tmobile support. Herr you go Support team I have finally signed up after 5 months of checking and crossing my fingers...

Please please pretty please bring the note 12.2 pro! Or at least if you know there is a newer one coming just give us a little hope at the end of this tunnel!

Cheers to best network on the planet


Re: Samsung Galaxy Note Pro 12.2 on T-Mobile

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Hmmm, on the second thought is this even the right site to post this request!

I sure hope so..

Re: Fraud Department

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hhi I got a call from tmobile telling me my account was closed because fraud activity they told me to bring my id and social to a tmobile store does that sound right??

Added an sd card and main storage is emulating it

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Main storage shows amount on sd card

Re: Sony Xperia Z3 MMS/Text Issue

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I don't think you understand, the issue I am bringing up is not the same as what you think it is. All Sony Xperia's have problem with group text, yes... When you swap to a 3rd party app like hangouts or textra you can successfully group text, sure... However, the issue I am talking about is concerning texting in GENERAL. Not just group text, but even 1 on 1 individual texts. More specifically, I am talking about RECEIVING texts.

 

Customers of T-Mobile with Sony Xperia are having problems with INCOMING texts. 30-40% of incoming texts are being delayed anywhere from 30 minutes to 1 day, or not being received at all. Regardless of what 3rd party app you use for texting and however you play around with the settings, the delayed/missing texts problem still occurs. This is STRICTLY a T-Mobile issue paired with Sony Xperia phones. I've checked the support forums on other carriers and they are NOT having this problem, only customers of T-Mobile are having this problem.

 

I hope this clears the confusion.

Re: Lollipop 5.1 update?

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Yep, the update is very quiet. I haven't heard of anyone receiving it yet. Other devices could be getting 5.1 over the Nexus 6. They should be able to give users an idea when the ota will hit their devices instead of it has rolled out and it could arrive today or within days or weeks after.

Re: I can't. make a wifi call to Brazil

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what's the point about making a wifi call to brazil? do you have an international plan? can you place the same call using your mobile data?

Re: Hairline cracks

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Not sure where you get the $40 value for your screen protector, most temper glass protector on Amazon are from $6-$25.


Unlock Request

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All I want to do is unlock my basic LG flip phone, but there are no links for submitting an online request or emailing Support to get the code. All I find is the eligibility requirements with a Contact Us link that does nothing. This should be easy to do! Am I missing something?

Re: Hairline cracks

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Well I normally don't shop for screen protectors on Amazon, they've got a

bit of a counterfeit problem. I prefer to buy them retail even if they cost

a little more. Not sure what that has to do with my cracked phone though.

Re: Sony Xperia Z3 MMS/Text Issue

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I'm having much of the same issues with texting. The problems have risen fairly recently though I've had the phone for a few months now. I first remember having this issue a couple of weeks ago on my birthday. I texted a load of people (individually, not using group MMS) and never got responses for making arrangements. A few hours later, I texted some of them angrily since I thought I was being ignored. Even later that evening I decided to restart my phone and then all their responses came flying in at once. It turns out they received all of my texts and I didn't get their responses.

 

This has happened to me a few times again and there is no indication on my phone that anything is wrong. Data works fine, sending texts works fine, and it occurred in multiple locations (as evidenced by the various places I went to on the night of my birthday). I can completely attest to how damaging this is with relationships considering I've annoyed friends and missed communications from work.

 

I normally can handle any technological troubleshooting individually, but this one has me baffled so I thought I'd piggyback on this original post. Hopefully, there's something that can be done.

Re: Sony Xperia Z3 MMS and Smart Call Handling Resolution

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**DISREGARD ALL PREVIOUS POSTS!!**

 

I use Textra as well since the Z3's stock messenger app clearly CANNOT handle MMS properly. This is what worked for me....................

 

1) Add a NEW APN (Settings-->More-->Mobile networks-->Access Point Names ((APN))-->push the + sign button) using these settings (and make sure to select it after creating and saving it):

 

Name: T-Mobile Data 2

APN: fast.t-mobile.com

Proxy: not set

Port: not set

Username: not set

Password: not set

Server: not set

MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc

MMS proxy: not set

MMS port: not set

MMS protocol: WAP 2.0 <---(DOES NOT APPLY TO THE Z3, BUT OTHER PHONE USERS MAY WANNA TRY IT)

MCC: 310

MNC: 260

Auth Type: not set

APN type: default,mms,supl,admin,hipri

APN proto: IPv4/IPv6

APN roaming proto: IPv4/IPv6

APN enable/disable: enable

Bearer: unspecified

 

2) Disable Stock Messenger app, making sure in "App info" screen (in Settings) that the "Notifications" box is unchecked. (Not sure if unchecking it matters, but I'd do it anyway.) Also, under Stock Messenger's settings, make sure ALL boxes are unchecked as well.

 

3) In Textra (download this great text SMS/MMS messaging app if you haven't already from Google Play Store), make sure it's your default app, "Use MMS for Group Chats" should be checked, MMS Settings: No Limit, and check the T-Mobile Wifi Calling Fix box too.

 

4) In Phone settings, under Call Settings, uncheck/disable: VoLTE. For WiFi to work, you must also disable anything else you have enabled on this screen (i.e. Microphone noise suppression, Speaker voice enhancement, etc).

 

5) You can leave STAMINA mode on (under Power management), however...... only enable the "Extended Standby" option and of course Activation should be at 100%/Always on. When Wi-Fi is on, you must also have whitelisted 2 specific apps in STAMINA under the "Apps active in standby" list: The text msg app you're using (i.e. Textra, etc) and I would also whitelist one under "All others" entitled "Phone/Messaging Storage". Again, this is only for when you have Wi-Fi on. Keep the other stuff disabled in here. With regards to STAMINA mode.......

 

First, put Keep Wi-Fi on during sleep to "Always" (Settings, Wi-Fi, Advanced). Also, make sure everything else on that page is unchecked/disabled. Turn off STAMINA mode. Go into Settings, Apps, All, Extended Standby Mode Controller, Clear Data AND Cache. Then go to your text app's (Textra, etc) "App info" page (on same Apps "All" screen) and clear ONLY the cache, then close out the app itself (3D button to the right of the virtual Home button, swipe the text app off the screen). Reset. When you come back, follow what I said above, including turning STAMINA mode back on ("queue background data" will be enabled. Leave it that way!) Make sure that when you turn STAMINA mode on that the pop-up shows up describing it. If it doesn't at any point, then repeat this paragraph's instructions. What I just said here MAY resolve any lingering MMS issues, and also resolve any issues regarding with STAMINA mode not kicking in too. When I did this my phone spit out a few "missed" incoming MMS messages out all at once. And the battery seems to be last longer too.

 

It seems that MMS messages will def show up if Wi-Fi is on, but it will take longer to show up if screen is off. Maybe 3-5 minutes longer.

 

If you have any questions, let me know. I'm still testing this out so I may make more changes. We'll see.

 

P.S. This ALSO fixed my Smart Call Handling issue where it wasn't working, but now is.

 

P.P.S. For whatever reason, if you're getting an MMS message from someone with an iPhone, and they have "iMessage" turned on, the Z3 will NOT receive the message. So you have to ask people who have iPhones and are sending you MMS messages to kindly turn it off, and then all should be fine.

 

RockStar2005

Re: when I turn my phone on it vibrates with sounds but the screen is blank what can I do

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Yikes! If you haven't already, please try powering it off, pulling out the battery for a minute, and then putting it back and powering it back up. If that doesn't take care of it, you may want to try a master reset with the hardware keys: Master reset: Nokia Lumia 521. As you cannot see the screen it will most likely be difficult to back up your data, but you may be able to move files using a computer: SD card: Nokia Lumia 521. Best of luck, and let us know if you need anything further: Contact Us!

Re: how do I get my iphone to displa what time people had called me or how long it had been since they called me if I missed their call

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Thanks for reaching out! You can choose the Call Log tab (clock) in the Phone app to view your call logs, and switch between Missed/Outgoing/Incoming to switch each type you want to view. When you are in your call log, does it display the details? And if not, does it respond if you touch a particular record?

Re: how can i check the status of a returned device??

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Hello! It's been more than 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force please create a new discussion.


Re: Disable only Talking Internationally

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Agreed. We will find out in a few weeks.

Re: My phone won't turn on and I already tried the system reboot. I really don't want anything in there deleted if I get a new phone. Help

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We're to hear about your device! Does it have any physical or liquid damage? Do you know if you had the most up to date software version: Software version: ALCATEL ONETOUCH Fierce? If holding the power key for 10-15 seconds doesn't restart it and rebooting the system software doesn't either, the only other step would be to try a master reset: https://community.t-mobile.com/docs/DOC-77767. We understand it's not ideal to reset  your device as it will erase your data, but if this doesn't resolve it, the next step would be to Contact Us about replacement options. We do recommend always keeping things backed up regularly for in case the device is lost/stolen/malfunctions, so you will always have a recent copy, just for the future!

Re: duplicate messages

Changing phone, but keeping the same account

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this may seem like a silly question but this would be my first time changing phones using t-mobile

 

I have a lumia 635 that I bought from the Microsoft store (so I registered it and inserted the sim myself so I get use t-mobile's [first-time only] 30 dollar plan). it is great but my brother needs a phone since his zte phone is starting to fail him (phone-wise and service-wise. I also noticed that there is the 640 coming out, which I was planning to get via Microsoft store.

 

the question is how does the phone "upgrade" work? do I take out the sim from my old phone and put it in the new phone or do I set up the new phone, like the old one, with my existing account (which may give me an option to add new phone and/or replace the old phone)?

 

thank you

Re: Early EIP payments inflates bill

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Tonight I was credited for the 2 Missing phones.   The down payment plus tax was credited on both phones back to my credit card.  The Missing phones EIP's have now been removed from my account.  There is still a block on my existing EIP's for payoff, but some movement is better than none.  I have no communication from Tmobile either in Email or text, and if none follows in the next few days I can only conclude that this was the result of the UPS investigation invoked to file the insurance claim for the missing phones. 


Now, to get our existing EIPS released from the hold on them so we can pay them off. 

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